Sariya Health is operated by Health Berta. We provide a digital platform connecting clients in Ghana with licensed therapists, wellness professionals, and AI-powered mental health support (Sariya AI).

The platform is available at sariyahealth.com and related subdomains.

• You must be at least 18 years old to use Sariya Health.
• You must provide accurate information when creating your account.
• You are responsible for maintaining the confidentiality of your account credentials. Do not share your password with anyone.
• One person may not maintain multiple client accounts. Duplicate accounts may be removed.

Sariya Health is a platform — not a medical provider.

The professionals available on the platform are independent practitioners. Sariya Health facilitates the connection and manages the booking and payment infrastructure — we are not responsible for the clinical advice, therapy, or guidance provided by professionals during sessions.

Sariya AI is an AI-powered support companion. It is not a licensed therapist, not a crisis service, and not a substitute for professional mental health care. If you are experiencing a mental health emergency, please contact emergency services or a crisis helpline in your country immediately.

• All prices are in Ghanaian Cedi (GHS). Payments are processed exclusively via Paystack.
• Session credits are non-refundable once purchased, except where a session was cancelled by the professional or a technical fault on our platform prevented the session from taking place.
• AI subscription fees are billed monthly or annually via Paystack recurring billing. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.
• Donations are non-refundable. All donations go toward supporting mental health access in Ghana.
• Organisation credit purchases are non-refundable once credits have been allocated to members.

All users — clients and professionals — are expected to engage with respect and professionalism. The following are not permitted:

• Harassment, abuse, or threatening behaviour toward any user
• Sharing session recordings without the explicit consent of all parties
• Misrepresenting your identity, qualifications, or intentions
• Using the platform to facilitate any illegal activity
• Attempting to contact professionals outside the platform to circumvent payment

Violations may result in immediate account suspension or termination.

• Sariya AI is provided as a support companion and is not a replacement for professional therapy.
• Free accounts have a limited number of AI messages per period. Subscribers get unlimited access.
• Voice sessions have usage caps: free users receive a lifetime cap; subscribers receive a monthly cap. Caps reset on subscription renewal.
• Do not share sensitive financial, legal, or medical information with Sariya AI that you would not want processed by a third-party AI service (OpenAI).

Organisations (corporates and communities) may purchase bulk session credits for their members. Organisation leaders and admins are responsible for ensuring their members use the platform in accordance with these terms. Sariya Health is not liable for misuse of organisation credits by members.

All content on the Sariya Health platform — including but not limited to the design, code, text, graphics, and AI system — is owned by Health Berta or its licensors. You may not copy, reproduce, distribute, or create derivative works from any part of the platform without written permission.

To the fullest extent permitted by law, Sariya Health and Health Berta are not liable for:

• The quality, accuracy, or outcomes of sessions with independent professionals
• Advice provided by Sariya AI
• Any loss or damage arising from platform downtime, technical errors, or third-party service failures (e.g. Google Meet, Paystack)
• Any indirect, incidental, or consequential damages arising from your use of the platform

You may delete your account at any time through your profile settings or by contacting us. We reserve the right to suspend or terminate accounts that violate these terms, with or without prior notice depending on the severity of the violation.

We may update these terms from time to time. When we do, we will update the date at the top of this page. For significant changes, we will notify you by email. Continued use of the platform after changes are posted constitutes your acceptance of the updated terms.

Questions about these terms? Contact us at hello@sariyahealth.com.